News and Events

Practical Money Matters

Please keep your phone numbers current!

In the fight against fraud, it is extremely important that we have current phone numbers on file! In the case of a fraud alert, Visa will attempt to contact our cardholders (both Visa Scorecard credit card holders and Instant Cash & Check cardholders) by phone to verify suspicious charges. If we do not have a current phone number on file, Visa will not be able to reach you and stop fraudulent transactions. The phone message Visa leaves is as follows:

Hello. This message is for [cardholder name]. This is the service center for your [financial institution's name] Visa [credit/debit] card account. We are calling to verify recent activity that has appeared on your account. Please give us a call at 1-800-890-5097. We are available 24 hours a day, seven days a week. Again, the telephone number is 1-800-890-5097. If you are traveling or reside outside the U.S., you may call us collect at 727-227-2447. Thank you.

If you receive a call like that, and you are unsure if it is a scam or not, please call the credit union and we can check into it.

E-Statements

Now you can receive your Credit Union statement electronically! Replace your paper statement with our new electronic statements on MyKeptData.com. When your e-statement is ready, we will send you an e-mail reminder. Follow the link provided to quickly view your statement online.

The fast, online access of MyKeptData.com will help you:
- View and print your credit union statement at your convenience
- Receive your statements days faster
- Store statements electronically for up to five years

MyKeptData.com provides a secure, electronic "vault" to store your statements. To enter the vault, you must provide authenticating information including your unique log in and personally selected password. MyKeptData.com prevents unauthorized access to your data using regularly tested, top level information security methods. Rest assured, your financial information is safe with MyKeptData.com.

Once you have submitted your information, the credit union will receive an email notifying us of your request for e-statements. After verifying your information, we will activate your account and you can begin receiving your statements electronically! To enroll, click here.
 

Important Notice for CU Connect and Bill Pay Users

Fraudsters are now using social engineering and hacking to attempt new ways to gain access to members' funds. Social engineering is a fraudster's clever manipulation of the natural human tendency to trust. The goal is to obtain information that allows unauthorized access to a valued system and the information that resides on that system. Fraudsters are also using software that performs key logging that collects every keystroke a user makes and hides that information in a file to obtain members' login IDs and passwords. Once fraudsters have access to members' accounts, they are setting themselves up as merchants in bill pay to gain access to members' funds.

We recommend that our members use trusted computers with anti-virus software when using CU Connect and Bill Pay. Also, never give out login and password information and use complex passwords whenever possible.

Scam Alerts

• Scam attempting to obtain CVV

A new twist on phishing aims to obtain the three-digit security code printed on the back of Visa and MasterCard credit and debit cards. The phishers are trying to get enough information to perform fraudulent card-not-present transactions (internet, telephone, and mail-order purchases). Under this scam, a telephone call is placed to a legitimate cardholder. The caller claims t be a representative from Visa or MasterCard informing the cardholder of suspicious activity. The caller provides details of an unusual transaction and asks if the cardholder made this purchase, which of course, the cardholder did not. The cardholder is then asked to verify possession of the card. To do so, the cardholder is asked to read the three-digit security code on the back of the card. The caller does not ask for the credit or debit card number, and that is why some members are fooled into believing the call is legitimate. But the fraudster already has the card number; what they don't have is the three-digit security code from the back of the card.

The three-digit code on the back of the Visa or MasterCard card is a security tool used for non face-to-face transactions. When conducting transactions that are not face-to-face, many merchants will ask the shopper for the three-digit code to complete a card authorization. Never respond to any email, telephone call, voice message, text message or letter received though the mail that requests personal and financial information, including the three-digit number on the back of the card.

 

• Scam that involves unsolicited text messages sent to cell phones.

The message urges the recipient to call a number provided for information about account discrepancies and then solicits individual account information and pin numbers. Cell phone users should be weary of unsolicited text messages. Such messages should be deleted and all deleted text messages should be removed, if possible, as the perpetrators have been known to use Spyware1 in conjunction with their text message solicitation. Such a scam could be used to obtain personally identifiable information and credit union account access information, for those who access their accounts using their cell phones.

1 Spyware is software installed on your computer or cell phone without your consent and it monitors or controls your use of the device. It may be used in your cell phone for such things as monitoring your Internet surfing, activating your speaker phone as a listening device, taking pictures with your phone camera, copying your contacts, or recording your keystrokes, which, in turn, could lead to identity theft.

Scam text message appearing to be from the credit union: We will never ask for our members account information in an unsolicited text message! If you receive a text asking you to verify any account information, do not respond!

Scam e-mail appearing to be from the credit union: Any e-mails you may receive appearing to be from us and asking for account information are scams. We will never ask for our members account information in an unsolicited e-mail or phone call!        

Holiday Closings

These dates and times may change.
2011
Monday, May 30th - Closed
Monday, July 4th - Closed
Monday, September 5th - Closed
Friday, November 11th - Closed
Thursday, November 24th - Closed
Friday, November 25th - Drive-up open
Monday, December 26th - Closed
Monday, January 2, 2012 - Closed

Lost your VISA or Instant Cash and Check Card?

Please contact the credit union immediately if your Visa or Instant Cash and Check card is lost or stolen. If it is after hours, please call the following numbers:

VISA: 1-800-991-4965

Instant Cash and Check: 1-800-535-8440

You still need to notify the credit union so we can order a new card.